“How shortly we reply to an inquiry, providing recommendation and options to prospects, is de facto crucial and a part of the standard journey. It isn’t simply in regards to the product.” Chris Wilson, UR’s VP of World Service and Buyer Expertise, is answerable for assuring the UR cobots are up and operating post-deployment with instruments and processes in place not solely to resolve points but in addition to offer finest apply suggestions. His crew manages a service group with hubs in Denmark, Detroit and Shanghai that now leverages new platforms to speak with prospects, making certain quick responses and buyer success.
myUR: Quick-Monitoring Resolutions
Because the lively robotic person group grew, the Service Workforce appeared for modern methods to allow prospects and Distributors to succeed in out for assist and assist. In early 2020, a web-based portal, myUR, was launched, enabling distributors and finish prospects to register guarantee instances, service requests and assist inquiries. The portal additionally permits them to register their cobots’ serial numbers with UR, creating a complete new platform of communication and assist. Since its preliminary launch, the accessibility and usefulness of myUR have developed from a case administration system right into a discussion board the place all stakeholders can have interaction and keep related.
